Configure Outlook 2013/2016 with ActiveSync

Microsoft Exchange ActiveSync (EAS) is a data synchronization protocol that uses push technology to sync email, calendars and contacts (and tasks and notes on supported devices) to Outlook 2013 and 2016 for Windows and a variety of mobile phones and tablets, including Android, iOS, and Windows devices.

This article provides steps on establishing an Exchange account using ActiveSync in Outlook 2013 and earlier versions of Outlook 2016. For instructions on configuring Outlook 2016 version 1706 and above (released July 2017), please refer to Set up Exchange Account in Outlook 2016 (Version 1706 and Above).

NOTE: Exchange ActiveSync is only available at the ENTERPRISE-MAIL service level. To utilize an Exchange ActiveSync connection, your account must first be assigned an ActiveSync mailbox. If you have been notified by the Email Administrator for your domain, or by a Central TX Mail representative that ActiveSync has been setup for your account, then follow these steps to sync SmarterMail to Outlook 2013/2016 using ActiveSync:

1. Open Outlook 2013 or Outlook 2016.
2. If an account has not yet been configured, Outlook will prompt the account setup when opened. If an account already exists, Outlook will open as expected. Click on the File tab, then Add Account.
3. Select Manual setup or additional server types and click Next.
4. On the Choose Service page, select Outlook.com or Exchange ActiveSync compatible service and click Next.
5. Enter the following details:
   • Your Name - The display name that will be shown on emails you send.
   • Email Address - Your full email address (ex: username@domain.com).
   • Mail server - mail.centraltxmail.com
   • User Name - Your full email address (ex: username@domain.com).
   • Password - The password used with your SmarterMail account.
6. Click Next.
7. If Autodiscover is configured for your domain, a window will appear to confirm whether the website should be allowed to configure your account server settings. Click Allow.
8. Outlook will test your account settings. If the connection is successful, a popup window will show a status of Completed. Click Close, and then click Finish to complete the setup. Outlook will open and begin importing the SmarterMail mailbox. (If the test connection results in errors, please start a Support Ticket.)